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Complaints at Woodland Ways
The Woodland Ways Complaints Policy
Our policy is to welcome all complaints, to investigate them fully and resolve them wherever possible.
2 The definition of a complaint
A complaint is an expression of dissatisfaction, whether justified or not, about Woodland Ways’ policy or actions.
A complaint can be received verbally, by phone, by email or in writing. It can be from outside Woodland Ways or from a member or trustee.
Complaints arrangements do not cover:
• requests for information or explanation of policy and practice;
• matters for which there is a separate procedure, for example, Borough Council determination of our planning applications.
3 Why we have a complaints procedure
Complaints, if handled properly, can lead to better working relationships with our partners and customers. To help achieve this, our complaints procedure lets people know that they can complain; that we will consider their concerns fairly and objectively; and that, where possible, we will resolve them.
Complaints are also a form of market research. They can tell us where we are meeting our objectives, if our objectives are appropriate, whether there are areas where we have no objectives but where it might be appropriate to have some, or where we need to change the way we work more generally.
To read more view or download our complaints document here...
@ Woodland Ways
Compiled by our trustees and volunteers to help resolve issues around the woodland experience for our visitors, volunteers and woodland users.
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